Vita Kin ships worldwide from our warehouse in The Netherlands (EU).
Within the EU we ship using UPS Standard service.
To all other countries we ship using either DHL or UPS.
Customs and Duties
Orders shipped outside of the EU may face additional taxes and duties in the country of delivery.
The estimated duty amount owed will be displayed in the Duty Calculator, which appears in the bottom right-hand corner of your screen. The Customer is responsible for paying all duties and taxes separately.
Please note that duties and taxes (and shipping costs) are not refundable through Vita Kin.
Customers in Pennsylvania will be charged state sales tax.
Estimated Delivery Time
Orders shipped within the EU using UPS Standard service will arrive in 1 to 2 days.
Orders shipped to the USA and Canada using UPS Standard or DHL Express shipping will arrive in 1 to 2 days.
All other deliveries will usually arrive in 3 to 5 days.
Delivery times are estimates, and may vary depending on the actual delivery address.
Returns and Exchanges
If you are not satisfied with your order, you may return it for an exchange or store credit.
You have 7 calendar days from the date of receipt to make your return. All exchange items must be unworn, with their original tags and packaging.
To request a return, please contact us at firstname.lastname@example.org with your email and order ID number. A return authorization and shipping instructions will be emailed to you within 72 hours. Please do not ship your return without this authorization, as it will not be processed.
Returns must be shipped with a trackable service and at the customer’s expense. Please notify us once you ship.
Vita Kin reserves the right to refuse return of any merchandise which does not meet the above requirements. If your return is not accepted, it will be returned to you at your expense and a refund will not be issued.
If an item is returned to us because a customer refused to pay for import taxes or customs duties due payable, Vita Kin will seek to recover from the customer all costs or any fees incurred by Vita Kin. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us.